A partially-open pale-oak hardwood door with warm golden interior light spilling through into a calm minimalist hallway, soft daylight from the left.

Help & support

How to reach us. A door, always open.

Every L1fe Academy support request lands in the same place: your account dispute log. Paper trail for you, deadline for us. One business day, every concern.

File a support request Email us instead

billing

Billing question

Charges, refunds, invoice questions, plan changes. Filed disputes get a one-business-day response and land in your inbox.

File a billing dispute

Not signed in? Sign in first; the same form is on your dashboard.

content

Course content question

A lesson, exercise, or tutor response that felt wrong, confusing, or unhelpful. We read every one — that's how the curriculum gets better.

Tell us about course content

safety

Child safety concern

Anything that may have affected your child's safety. We treat these as the highest-priority queue.

Report a safety concern

Or reach a human directly

Email gets to us, but it doesn’t carry the same one-business-day guarantee that the dispute flow does. Use it for everything that doesn’t fit the three categories above.

hello@l1fe.academy — general questions
safety@l1fe.academy — urgent safety concerns

For a true emergency involving a child’s immediate safety, contact local emergency services first.